What to Expect at Your First Appointment to Haney Physiotherapy
We want to help you know what to expect when you visit our clinic. The more prepared you are, the easier it is for us to understand your concerns, assess your symptoms, and create a plan that fits your goals and daily needs.
What to Wear
Patients should wear comfortable clothing that allows easy movement. Shorts or loose pants work well for lower body concerns. T-shirts or tank tops help our therapists assess shoulder or neck movement. We also recommend you wear supportive footwear, such as athletic shoes.
What to Bring
- A piece of government-issued photo identification
- Any relevant medical reports, imaging results, or referral letters
- A list of current medications
- Extended health insurance details, if applicable
Forms and Paperwork
All new patients need to complete our detailed new patient intake form so we can collect their health history, injury details, and treatment goals. We recommend completing forms in advance whenever possible. If you can’t fill them out ahead of time, please arrive 15 minutes early to complete them at the clinic.
Insurance Coverage and Payment Information
Our clinic accepts most major Canadian extended health plans, including:
- Alberta Blue Cross
- Canada Life and Canada Life-PSHCP
- Chambers of Commerce
- Claim Secure ( Telus)
- Coughlin Associates (Telus)
- Cowan (Telus)
- D.A Townley
- Desjardins (Telus)
- Empire Life
- Equitable Life Of Canada (Telus)
- Great West Life (Telus)
- Green Shield (Telus)
- Group Health (Telus)
- Group Source (Telus)
- IA Financial Group (Telus)
- Johnston Groups (Telus)
- Manulife (Telus)
- Maximum Benefits (Telus)
- Medavie Blue Cross
- NexgenRX
- Cooperators
- Pacific Blue Cross
- People corporation (Telus)
- RCMP
- RWAM Insurance (Telus)
- SSQ Financial
- Sunlife
- Telus Adjudicare (Telus)
- ICBC Claims
- WorkSafe (WSBC)
- MSP Claims
Patients are responsible for payment at the time of the visit unless prior arrangements have been made. We also provide detailed receipts to submit to insurance providers.
If you have any questions about payment or insurance, Haney Physiotherapy staff members are happy to help.
Direct Access
Accessing Physiotherapy without a Referral
Patients generally do not need a physician’s referral to book an appointment with a registered physiotherapist unless required by an extended health insurance plan. We recommend confirming your individual plan requirements before making an appointment. If you have any questions, our friendly staff can help.
Referring Friends and Family to Physiotherapy
Our patients often refer friends, family members, or coworkers who want support with movement, recovery, or physical function. Referrals help others in the Maple Ridge, BC community access physiotherapy services.
You can refer someone by sharing our contact information and encouraging them to reach out to our clinic. We welcome new patients of all ages and activity levels.
Frequently Asked Questions
Do I need a doctor’s referral to start physiotherapy in British Columbia?
How early should I arrive for my first physiotherapy appointment?
What happens during a first physiotherapy visit?
Ready for Your First Visit?
Haney Physiotherapy offers evidence-based care, hands-on treatment, and personalized planning for people across Maple Ridge, BC. Request an appointment today to get started!
Your Next Steps…
- Request An Appointment
- Receive A Custom Treatment Plan
- Work Hard and Progress In Your Recovery
- Recover & Enjoy Life Pain-Free
